Refund policy

Order Issues & Damages

We want you to love your purchase! If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, and we’ll make it right. We may request photos of the item to assess the issue and provide a replacement or refund.

Returns & Exchanges

Because our products are made-to-order, we do not accept returns or exchanges for sizing or color preferences. Please check the size guide carefully before purchasing to ensure the best fit. If you have any questions about sizing, feel free to reach out before placing your order.

Lost or Undelivered Orders

If your order hasn’t arrived within the expected delivery timeframe, please contact us within 7 days of the estimated delivery date so we can assist you.

Address Issues & Carrier Errors

If an order is returned due to an invalid address or carrier issue, we will offer the option to reship the order to a corrected address. Additional shipping fees may apply.

Contact Us

If you experience any issues with your order, reach out to us at support@shiftinstyle.com with your order number and details, and we’ll be happy to help!